PING HEALTH

Automated review collection

Reputation that builds itself.

Reviews are not vanity. They are the final gate before a booking, and a direct local ranking signal. Automation is what turns "we should ask for reviews" into a system that runs whether anyone remembers or not.

The problem this solves

Reviews are the last thing a patient checks before booking, and the first thing a practice forgets to ask for. Your happiest patients walk out of the clinic and nobody ever invites them to say so.

What's included

  • Timed review invitations

    Sent at the moment a patient feels best about their care — not three weeks later.

  • One-tap Google review path

    Every extra step loses reviews. The path is a single tap.

  • Feedback routing

    Unhappy patients reach you privately first. You fix the problem instead of reading about it in public.

  • Review monitoring

    New reviews surfaced so nothing sits unanswered.

  • Reputation reporting

    Volume, rating and velocity tracked monthly.

How it works

  1. 01

    Trigger

    Decide the right post-visit moment per treatment.

  2. 02

    Route

    Positive experiences to Google; problems to you, privately.

  3. 03

    Automate

    Runs off the appointment, with no front-desk effort.

  4. 04

    Feed

    Growing reviews strengthen local rankings — the loop back into Amplify.

What to expect

  • A steady, rising flow of genuine Google reviews
  • Stronger visibility in the local map pack where patients choose
  • Problems reaching you privately before they become public

Who this is for

Every practice whose patients check Google before booking — which is all of them.

Automate — Growth that runs without you.

Questions clinics ask

Is it acceptable to ask patients for reviews?

Asking is fine and encouraged. Incentivising or filtering is not, and we do not do it. Genuine invitations only.

What about negative reviews?

Feedback routing gives unhappy patients a private channel first. You get the chance to fix it — which is better for the patient and the practice.

How does this help rankings?

Review volume, rating and recency are local ranking signals. Reviews feed the map pack, which feeds enquiries.

Is automated review collection the right first move?

The free growth audit tells you honestly — including when the answer is no. You keep the written report either way.