Automate
Growth that runs without you.
Automate is the layer that separates us from most healthcare marketing agencies. It is where the patient you paid to acquire actually gets booked, reminded, treated, followed up and asked for a review — without your front desk touching the phone.
Why this matters
Winning a patient is expensive. Losing them to a missed call, a forgotten follow-up or a no-show nobody chased is unforgivable — and most practices absorb it silently every single week without ever putting a number on it.
What's in Automate
4 services that work as one system. Each can be engaged on its own.
WhatsApp & web appointment booking
Booked at 11pm, without a single phone call.
Patients book, reschedule and confirm through a conversation — 24/7, no phone tag, no hold music.
Appointment reminders & no-show recovery
The cheapest revenue in your practice.
Timed WhatsApp and SMS reminders that patients actually read, with one-tap confirm.
Patient follow-up automation
One visit becomes a lasting relationship.
A message that asks how they are doing. Clinically useful, and it makes patients feel looked after.
Automated review collection
Reputation that builds itself.
Sent at the moment a patient feels best about their care — not three weeks later.
How we think about it
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Marketing succeeds, then operations lose the patient
Practices rarely lose patients because the campaign failed. They lose them after it worked. That gap is the entire reason PING Health exists.
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Patients live on WhatsApp
Making them call during clinic hours to book is friction you are paying for in lost appointments. Remove it and bookings arrive at 11pm.
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A no-show is a slot you already paid to fill
Ads, SEO, reputation, staff time — all spent, then earning nothing. It is the most recoverable loss in the practice.
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Reviews feed rankings, which feed enquiries
Automated review collection loops straight back into Amplify. The system funds itself.
What to expect
- Appointments booked outside clinic hours, every night
- A measurably lower no-show rate within the first month
- Hours of front-desk time returned every week
- A steady, rising flow of genuine Google reviews
Who this is for
Practices whose front desk is the bottleneck, whose no-show rate quietly eats revenue, or who want marketing and operations working as one system rather than two.
The other two thirds
Amplify, Grow and Automate are one system — visibility, then conversion, then retention. Most practices start with one.
Is Automate where your practice should start?
The free growth audit tells you honestly — including when the answer is one of the other two. You keep the written report either way.